Delivery costs and times

How does order delivery work?

Where do we deliver?

We deliver exclusively within Poland.

How much does delivery cost?

The delivery cost is added to your order – you will see it when placing your order, before clicking “Buy and pay.” The exception is when the product description clearly states that delivery is free.

When will you receive your order?

The standard delivery time is up to 21 business days from the moment the payment is credited.

If a different delivery time is specified for a product, the time specified in the description applies.

When do we start counting the delivery time?

It depends on the payment method you choose:

• Bank transfer – we count from the day your payment appears in our account.

• Cash on delivery – we count from the day we conclude the sales contract.

Where do we deliver packages?

We send packages to the address you provide when placing your order. Delivery is carried out by a courier company.

What about the invoice?

You will receive a VAT invoice in PDF format to your email address. You can download and save it on your device.

Refusal to accept a shipment?

Unjustified refusal to accept a package is considered a violation of the Terms and Conditions. Remember – when you place an order, you enter into a contract with us.

What if you are not at home?

The courier will leave a delivery notice or try to contact you by phone to arrange a new delivery date.

Please note: if you do not collect the package and the reason lies on your side, we cannot be held responsible for this.